Returns and Exchanges

Marketplace return flows for exchanges, buyer protection, and issue resolution.

Returns and exchanges move through a structured process that aligns buyers, sellers, and payment status across the platform.

Return eligibility

Eligibility depends on product condition, order timing, seller policy, and marketplace rules for the category.

If available, exchange handling may be offered before a full refund path is opened for the order.

Platform support helps guide evidence review, shipping return steps, and final seller-side outcome processing.