Refunds

Refund requests, review steps, and payout reversals across the platform.

Refund handling is coordinated between the marketplace, the seller, and payment flow so requests move through a clear process.

Request intake

Refund requests are reviewed against order status, cancellation state, shipping events, and supporting buyer context.

Seller coordination

When needed, the platform routes the case through the seller-side process before final approval and payout adjustment.

Payment reversal

Approved refunds move through the platform payment workflow to complete the customer-side reversal and transaction update.